TRACK MY ORDER

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

FAQ's

How does shipping work?

Shipping is available worldwide through different carriers, depending on the destination and the items ordered.

Likewise, the shipping costs depend on the weight of the parcel and the destination. It is cheaper to add several items in one same order than to buy and ship them separately. As an example, these are flat rate shipping costs for a t-shirt:

  • 3.49 GBP / 3.99 EUR / 4.99 USD to the UK, EU, USA and Canada
  • 6.49 GBP / 7.29 EUR / 8.19 USD to anywhere else in the world
  • Import duties, taxes and brokerage fees, if applicable, are not included in these prices and should be paid by you. We recommend checking Customs regulation in your country, bearing in mind that we usually ship from the EU or US.

In terms of timeframe, as all articles are carefully made to order, they are only produced and shipped after the campaign end (check the countdown on the top of the product page). Within the EU and US, orders are typically delivered within 10 – 14 business days from the end of the campaign. For any other destinations, it will likely take one week more for delivery.

At the moment it’s not possible to request express shipping.

If you have ordered several items, these might be shipped in different parcels so you might receive them on different days.

Where can I leave my feedback?

We love to hear from our customers so we can keep improving our service and products. If there’s something that didn’t go as expected, please reach out to us here so we can analyse your case and try to find a satisfactory resolution.

My item is not the right size. What should I do?

Because each product is made to order based on the specifications customers select, we do not hold any stock. Therefore, we aren’t able to offer exchanges or accept returns under normal circumstances.

However, if there are any production flaws or the item is faulty, we kindly ask you to contact us here and send us:

1. A close-up photo of the label

  1. A photo of the item you’ve received upon a flat surface, with a measuring tool across the chest

We will then compare the measurements with the ones in our size guide and, in case of a mismatch, we will send you a replacement with the right size. There’s no need for you to return the faulty item

I didn’t like the product. Can I return it?

If by any chance the item you’ve received is faulty and/or not as advertised, please reach out to us here and send us some photos illustrating the issue. We’ll analyse the incident and once the fault is confirmed, we’ll send you a replacement. There’s no need for you to return the faulty item to us.